Shipping policy

ORDER PROCESSING:

Please allow up to 24hrs to process your order. Expect an email letting you know when your order is on the way!

STORE PICKUP - Please Call us if you need to pick up your order.

Orders can be picked up daily, from 9AM- 6PM, Monday through Saturday. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 2 miles of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed during store hours, will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING 

Orders are generally shipped within 12-48 hrs. 

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: North America, Europe, Asia, Middle East, and some parts of Africa.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stellybums Natural Skin Care is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. We do not accept items that have been tempered with or opened.

In the event that your order arrives damaged in any way, please call customer service at +17744779606 or email us as soon as possible at stellybums@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at stellybums@email.com.